ReelSimple Terms of Use and Privacy Policy

Full Name: ReelSimple

Contact Email: contact@reelsimple.tech

Last Updated: January 29th, 2024

1. Introduction

ReelSimple offers innovative AI-driven solutions for real estate professionals, focusing on automated short-form video content creation. Our commitment to your privacy is paramount. This policy outlines how we handle your information in accordance with applicable laws and your rights. By accessing or using our services, you agree to be bound by these Terms and this Privacy Policy.

2. Services Description

ReelSimple provides an AI-driven platform that crafts ultra-realistic AI clones for content creation, including scripting, recording, editing, and managing short-form content across various digital platforms.

3. User Registration and Data Collection

Data Collected:

  • Name, email address, contact information, and payment details.

  • 2-minute video and voice recordings for AI avatar creation.

  • Payment processing is conducted securely through Stripe.

Method of Collection:

  • Data is collected through our website interface during registration, subscription, and customer interactions.

  • Video and voice recordings are uploaded by users as part of the service engagement.

Purpose of Collection:

  • Collected data is used for account setup, service delivery, and personalized content creation.

  • Email and contact information are used for communication, support, and marketing purposes.

  • Video and voice recordings are integral for creating personalized AI avatars.

  • User consent is obtained explicitly for the collection and use of personal recordings.

Data Storage and Security:

  • All data is stored on secure cloud services, employing the latest encryption and security protocols.

  • Regular security audits are conducted to ensure the highest level of data protection.

4. User Rights and Data Management

User Access and Control:

  • Users have complete access to their data and control over their TikTok channel integrations.

  • Users can request to view, modify, or delete their personal data at any time.

Data Privacy and Usage:

  • ReelSimple is committed to user privacy and does not sell or share user data with unauthorized parties.

  • Data is used solely for the purposes of service delivery and improving user experience.

5. Third-Party Affiliates and Compliance

Engagement with Third-Parties:

  • ReelSimple collaborates with third-party affiliates to enhance service offerings.

  • These partnerships are governed by agreements that comply with legal standards and respect user privacy.

Compliance and Regulation Adherence:

  • ReelSimple adheres to all applicable laws and regulations in the jurisdictions where it operates.

  • Our compliance framework ensures alignment with international data protection and privacy standards.

Affiliate Terms and User Data:

  • When engaging with third-party services, ReelSimple complies with their terms and regulations.

  • We ensure that our affiliates uphold similar standards of data privacy and security.

6. Payment, Cancellation, and Refund Policy

Subscription Model:

  • ReelSimple operates on a subscription-based model, offering various plans tailored to different content creation needs.

  • Subscription fees are clearly outlined on our website and are subject to change with prior notice to subscribers.

  • Subscriptions are billed on a recurring basis, as per the chosen plan (monthly, quarterly, etc.).

Payment Processing:

  • Payments for ReelSimple subscriptions are processed securely through Stripe, a globally recognized payment processing service.

  • Users are required to provide valid payment information upon subscription and for any subsequent renewals.

  • All transactions are encrypted and securely processed to protect users' financial data.

Cancellation Policy:

  • Subscribers may cancel their ReelSimple subscription at any time.

  • Cancellation requests must be made through the user’s account settings on the ReelSimple website or by contacting our support team at contact@reelsimple.tech.

  • To avoid charges for the next billing cycle, subscribers must cancel their subscription before the renewal date.

Refund Policy:

  • Given the nature of digital services and content creation, ReelSimple generally does not offer refunds.

  • Refunds, if any, are at the discretion of ReelSimple and typically considered on a case-by-case basis, particularly in instances of service non-performance or technical issues.

  • Any requests for refunds should be directed to our support team with a detailed explanation of the reason for the request.

Changes to Payment Terms:

  • ReelSimple reserves the right to modify subscription prices and payment terms. Any changes will be communicated to existing subscribers in advance of their next billing cycle.

  • Continued use of the service after changes in pricing or payment terms constitutes acceptance of the new terms.

Contact Information for Billing Inquiries:

For any questions or issues related to billing, payments, or subscription management, please contact our support team at contact@reelsimple.tech.

7. Intellectual Property Rights

  • ReelSimple retains ownership of its technology and tools.

  • Content created using ReelSimple services is the property of the user upon full payment and completion of the service.

8. Prohibited Uses

  • Users agree to use ReelSimple services for lawful purposes and in compliance with these Terms.

  • Users are responsible for the content they create and share using our platform and must ensure it does not violate any applicable laws or third-party rights.

9. Limitation of Liability

  • ReelSimple shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services.

10. Changes to Terms

  • We reserve the right to modify these Terms at any time. Users will be notified of any significant changes.

11. Contact Us

For any questions or concerns regarding these Terms or our services, please contact us at contact@reelsimple.tech.

Subprocessers:

HeyGen

  • Avatar creation

  • Location: United States of America

ElevenLabs

  • Text to speech

  • Location: United States of America

Stripe

  • Payment processing

  • Location: United States of America

Discord

  • Company internal communication

  • Location: United States of America

Google Meet

  • Meetings

  • Location: United States of America

Open AI

  • Script writing

  • Location: United States of America

Last updated